UK – Ireland Customer Service

Published On:
15 August 2023

A vacancy currently exists for positions within the UIR Customer service team.

Our policy is to internally promote where possible on a fair basis, keeping in mind the applicant’s abilities, performance and experience.

Job Description

Job description

Position reports to

Customer Service and Client Service Managers

Hours Of Work

Initially working from 9am to 5.30pm, Monday to Friday (M-F), this position will require flexible working between the 07:00am – 15:00hrs and or 15:00 – 23:00hrs, M-F.

Roles & Responsibilities

  • Responding to customer queries via phone and email, to ensure that customers receive quality service and support, in an efficient, knowledgeable, and timely manner.
  • Logging and tracking jobs on our in house Booking systems (Azyra and Excel)
  • Assisting /covering for fellow team members
  • Tailored Customer Reporting
  • Create and maintain a high quality work environment
  • Must be able to work well in team environment and work with both Internal and External customers
  • Ensure all customer paperwork is managed in an effective manner

 Skills / Qualifications

  • Good level of Excel skill would be an advantage
  • Familiarity with Azyra is an advantage
  • Quality and detail focused
  • Good time management
  • Excellent attention to detail
  • Ability to work on own initiative and prioritise tasks
  • Good knowledge of load planning
  • Excellent interpersonal and communication skills essential
  • Enjoy working as part of a team
  • Able to work with minimal supervision
  • Flexibility

If you are interested, please send your application and CV to George Fitzgerald at

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