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Customer Service

UK - Ireland - UK

European road

Global Ocean

Global Air

Customs Brokerage

Frequently asked questions

Our most commonly asked general questions.

Contact us

Call our dedicated Customer Service Team on 00353 1 8222200, check our Online Portal, for access please call one of the team on 0035318222200, alternatively you can email us at Customer@NetworkInternationalCargo.com.

Call our dedicated Customer Service Team on 0035318222200, check our Online Portal, for access please call one of the team on 0035318222200, alternatively you can email us at Customer@NetworkInternationalCargo.com

Email our Dedicated Spot Quote Team at Sales@nic.ie.

Call our dedicated Customer Service Team on 0035318222200, alternatively you can email us at Customer@NetworkInternationalCargo.com.

Call our dedicated Customer Service Team on 0035318222200, alternatively you can email us at Customer@NetworkInternationalCargo.com.

UK-Ireland-UK related questions

FAQ related to Global Air services.

Contact us

We move shipments globally, from single parcels to palletised consignments to full trailer or container loads.

We would need collection address, delivery address, quantity, weight, dimensions and description of goods.

Yes, we can arrange both export and import customs clearance where required. A completed Direct Representation Authorisation and a Commercial Invoice are required.

We provide an express 24hr next-day service and an economy 48hr service between the UK to Ireland. Transit times to/from Ireland, Mainland Europe and other global locations vary depending on the mode of transport required.

European Road related questions

FAQ related to Global Air services.

Contact us

We move shipments globally, from single parcels to palletised consignments to full trailer or container loads.

We would need collection address, delivery address, quantity, weight, dimensions and description of goods.

Yes, we can arrange both export and import customs clearance where required. A completed Direct Representation Authorisation and a Commercial Invoice are required.

We provide an express 24hr next-day service and an economy 48hr service between the UK to Ireland. Transit times to/from Ireland, Mainland Europe and other global locations vary depending on the mode of transport required.

Global Ocean related questions

FAQ related to Global Ocean services.

Contact us

We can move freight across the globe to main ports and airports.

To find out more, please contact us 353 1 822 2200.

Yes. Subject to Airline  / Shipping Line approval and acceptance

Depending on your detailed requirements , we can achieve transit time as fast as 1 day by air, airport to  airport.

Average transit time by sea , 24 days port to port.

Please see invoice Criteria below:

Invoice Criteria:

  • Full Name and Address of Exporter / Importer
  • EORI Number of both Exporter and Importer
  • Invoice Number, PO Number & Date of Invoice
  • Currency of the invoice
  • Price per Item of Goods and Total Price of the Invoice
  • Description of Goods (Including Commodity Code)
  • Incoterm (CIF, Ex Works, FOB etc.)
  • Packaging Details – # of Pieces, Gross & Net Weight. (Gross and Net must be split by commodity code)
  • Country of Origin (Country of Manufacture of Goods)
  • If goods are coming from preferential origin (There is a trade agreement between the countries), the below statement must be included on the invoice in order to claim preferential origin (0% duty rate)

The measurement used by freight carriers to determine the price you will pay to ship your goods.

It can be either the gross weight (i.e. actual weight) or the volumetric weight (i.e. dimensional weight) of the shipment, whichever is greater.

Global Air related questions

FAQ related to Global Air services.

Contact us

We can move freight across the globe to main ports and airports.

To find out more, please contact us 353 1 822 2200.

Yes. Subject to Airline  / Shipping Line approval and acceptance

Depending on your detailed requirements , we can achieve transit time as fast as 1 day by air, airport to  airport.

Average transit time by sea , 24 days port to port.

Please see invoice Criteria below:

Invoice Criteria:

  • Full Name and Address of Exporter / Importer
  • EORI Number of both Exporter and Importer
  • Invoice Number, PO Number & Date of Invoice
  • Currency of the invoice
  • Price per Item of Goods and Total Price of the Invoice
  • Description of Goods (Including Commodity Code)
  • Incoterm (CIF, Ex Works, FOB etc.)
  • Packaging Details – # of Pieces, Gross & Net Weight. (Gross and Net must be split by commodity code)
  • Country of Origin (Country of Manufacture of Goods)
  • If goods are coming from preferential origin (There is a trade agreement between the countries), the below statement must be included on the invoice in order to claim preferential origin (0% duty rate)

Customs Brokerage related questions

FAQ related to Global Air services.

Contact us

A trader account number, which is available to all economic operators who have registered and possess an EORI number. This online account is used to facilitate the payment of import customs duties and taxes.

A statement of origin is a declaration made by a supplier of goods stating that they wish to claim preferential origin and can prove the origin status of their goods.

This is required to be shown on your invoice as it is used by the customs broker as an indication they are allowed to proceed with declaring for preferential origin.

Only a green routing / released status is what allows Network International Cargo to release goods from our Temporary Storage Facility.

if an import customs declaration is orange routed, it means customs require a further check of the supporting documentation. If an import customs declaration is yellow routed, the goods require further inspection by government agencies (DAFM, HSE).

And lastly if a customs declaration is red routed, customs need to complete a full physical inspection of the goods before they are released.

A direct representation form needs to be completed before Network International Cargo can complete a customs declaration on a company’s behalf. This is in the event of any queries with the information supplied on the customs declaration from customs authorities, as it indemnifies Network International Cargo, and states all information provided was from the supplier of the goods / commercial invoice.