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Customer Service

UK - IRL - UK

European road

Global Ocean

Global Air

Customs Brokerage

Value Added Distribution

Frequently asked questions

Our most commonly asked general questions.

Contact us

Call our dedicated Customer Service Team on 00353 1 8222200, check our Online Portal, for access please call one of the team on 0035318222200, alternatively you can email us at Customer@NetworkInternationalCargo.com.

Call our dedicated Customer Service Team on 0035318222200, check our Online Portal, for access please call one of the team on 0035318222200, alternatively you can email us at Customer@NetworkInternationalCargo.com

Email our Dedicated Spot Quote Team at Sales@nic.ie.

Call our dedicated Customer Service Team on 0035318222200, alternatively you can email us at Customer@NetworkInternationalCargo.com.

Call our dedicated Customer Service Team on 0035318222200, alternatively you can email us at Customer@NetworkInternationalCargo.com.

UK-Ireland-UK related questions

FAQ related to Global Air services.

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We move shipments globally, from single parcels to palletised consignments to full trailer or container loads.

We would need collection address, delivery address, quantity, weight, dimensions and description of goods.

Yes, we can arrange both export and import customs clearance where required. A completed Direct Representation Authorisation and a Commercial Invoice are required.

We provide an express 24hr next-day service and an economy 48hr service between the UK to Ireland. Transit times to/from Ireland, Mainland Europe and other global locations vary depending on the mode of transport required.

European Road related questions

FAQ related to Global Air services.

Contact us

We move shipments globally, from single parcels to palletised consignments to full trailer or container loads.

We would need collection address, delivery address, quantity, weight, dimensions and description of goods.

Yes, we can arrange both export and import customs clearance where required. A completed Direct Representation Authorisation and a Commercial Invoice are required.

We provide an express 24hr next-day service and an economy 48hr service between the UK to Ireland. Transit times to/from Ireland, Mainland Europe and other global locations vary depending on the mode of transport required.

Global Ocean related questions

FAQ related to Global Ocean services.

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We can move freight across the globe to main ports and airports.

To find out more, please contact us 353 1 822 2200.

Yes. Subject to Airline  / Shipping Line approval and acceptance

Depending on your detailed requirements , we can achieve transit time as fast as 1 day by air, airport to  airport.

Average transit time by sea , 24 days port to port.

Please see invoice Criteria below:

Invoice Criteria:

  • Full Name and Address of Exporter / Importer
  • EORI Number of both Exporter and Importer
  • Invoice Number, PO Number & Date of Invoice
  • Currency of the invoice
  • Price per Item of Goods and Total Price of the Invoice
  • Description of Goods (Including Commodity Code)
  • Incoterm (CIF, Ex Works, FOB etc.)
  • Packaging Details – # of Pieces, Gross & Net Weight. (Gross and Net must be split by commodity code)
  • Country of Origin (Country of Manufacture of Goods)
  • If goods are coming from preferential origin (There is a trade agreement between the countries), the below statement must be included on the invoice in order to claim preferential origin (0% duty rate)

The measurement used by freight carriers to determine the price you will pay to ship your goods.

It can be either the gross weight (i.e. actual weight) or the volumetric weight (i.e. dimensional weight) of the shipment, whichever is greater.

Global Air related questions

FAQ related to Global Air services.

Contact us

We can move freight across the globe to main ports and airports.

To find out more, please contact us 353 1 822 2200.

Yes. Subject to Airline  / Shipping Line approval and acceptance

Depending on your detailed requirements , we can achieve transit time as fast as 1 day by air, airport to  airport.

Average transit time by sea , 24 days port to port.

Please see invoice Criteria below:

Invoice Criteria:

  • Full Name and Address of Exporter / Importer
  • EORI Number of both Exporter and Importer
  • Invoice Number, PO Number & Date of Invoice
  • Currency of the invoice
  • Price per Item of Goods and Total Price of the Invoice
  • Description of Goods (Including Commodity Code)
  • Incoterm (CIF, Ex Works, FOB etc.)
  • Packaging Details – # of Pieces, Gross & Net Weight. (Gross and Net must be split by commodity code)
  • Country of Origin (Country of Manufacture of Goods)
  • If goods are coming from preferential origin (There is a trade agreement between the countries), the below statement must be included on the invoice in order to claim preferential origin (0% duty rate)

Customs Brokerage related questions

FAQ related to Customs Brokerage.

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A trader account number, which is available to all economic operators who have registered and possess an EORI number. This online account is used to facilitate the payment of import customs duties and taxes.

A statement of origin is a declaration made by a supplier of goods stating that they wish to claim preferential origin and can prove the origin status of their goods.

This is required to be shown on your invoice as it is used by the customs broker as an indication they are allowed to proceed with declaring for preferential origin.

Only a green routing / released status is what allows Network International Cargo to release goods from our Temporary Storage Facility.

if an import customs declaration is orange routed, it means customs require a further check of the supporting documentation. If an import customs declaration is yellow routed, the goods require further inspection by government agencies (DAFM, HSE).

And lastly if a customs declaration is red routed, customs need to complete a full physical inspection of the goods before they are released.

A direct representation form needs to be completed before Network International Cargo can complete a customs declaration on a company’s behalf. This is in the event of any queries with the information supplied on the customs declaration from customs authorities, as it indemnifies Network International Cargo, and states all information provided was from the supplier of the goods / commercial invoice.

Value Added Distribution related questions

FAQ related to Value Added Distribution.

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Tech Move Solutions is a premier final mile white glove delivery service specialising in transporting and handling sensitive and high-value technology equipment, such as computers, servers, medical devices, and electronics. Our expert team ensures secure, efficient, and reliable deliveries to your customers or business locations.

Final mile delivery refers to the last leg of the shipping process, where goods are delivered to their final destination, typically the end-user or retail store. Unlike traditional shipping, which involves moving goods from the manufacturer or distributor to a central hub, final mile delivery involves the direct transportation of products to the customer’s doorstep or business location.

Tech Move Solutions stands out for its specialised focus on technology equipment and its commitment to providing top-notch white glove service. Our team comprises highly trained professionals who are well-versed in handling delicate electronics. We prioritize security, on-time deliveries, and exceptional customer experiences.

Tech Move Solutions specialises in handling a wide range of technology equipment, including but not limited to servers, networking gear, computers, laptops, medical devices, telecommunications equipment, high-end audio/video systems, and other sensitive electronics.

White glove delivery is a premium service that goes beyond traditional shipping. It involves the utmost care and attention to detail in handling goods, including unpacking, assembly, installation, and debris removal. Our trained specialists ensure that your technology equipment is delivered, set up, and ready for immediate use at its destination.

We understand the importance of security when handling valuable technology equipment. Our delivery experts are trained in secure packing methods, using industry-approved materials, and cushioning to protect items during transit. Additionally, we utilise GPS tracking and real-time monitoring to keep an eye on shipments throughout the delivery process.

Yes, absolutely! Tech Move Solutions caters to both B2B and B2C clients. Whether you need technology equipment delivered to your customers’ homes or your business locations, we have the expertise to handle your requirements.

While our primary service area includes ROI & NI, we continually expand our network to serve more locations. Please contact us to inquire about delivery availability in your area.

Scheduling a white glove delivery is easy! You can contact our customer service team through www.techmovesolutions.com, call 018222344 or email ops@techmovesolutions.com to discuss your delivery needs and get a personalised quote. We will work with you to arrange the most convenient delivery time and ensure a smooth and hassle-free experience.

Despite careful planning, unforeseen challenges can arise during deliveries. At Tech Move Solutions, we have a dedicated customer support team that stays in constant communication with our delivery experts. In case of any unexpected hurdles, we will proactively inform you and work diligently to find suitable solutions to minimise any impact on the delivery schedule or the condition of your technology equipment.

Absolutely! At Tech Move Solutions, we are committed to environmentally friendly practices. We use recyclable materials in our packaging, and our delivery routes are optimized to reduce fuel consumption and emissions. Additionally, we dispose of any packaging materials or debris responsibly, ensuring minimal impact on the environment.

If you have any special delivery requests or requirements not covered in our standard services, please reach out to our customer support team on ops@techmovesolutions.com. We pride ourselves on being flexible and will do our best to accommodate your unique needs.